Automotive Service Management-2025/2026
| Level 1 | ||||
| Take all of the following Mandatory Courses: | ||||
| HLTH-6040 | Canadian Occupational Health & Safety | 3 | ||
| This course will provide students with an in-depth understanding of health & safety practices and risk management principles in occupational workplaces required by Human Resources Management Professionals. Topics include rights and responsibilities of firms and employees, economic impact of loss control, hazard recognition, assessment and controls for physical, chemical and biological agents, accident prevention, safety metrics, emergency preparedness, WHMIS, WSIB Act, and Occupational Health & Safety Legislation. This course is HRPA approved and is required to write the Comprehensive Knowledge Exam 1 (CKE1) and/or the Comprehensive Knowledge Exam 2 (CKE2). These exams are part of the attainment of the externally accredited entry level Certified Human Resources Professional (CHRP) designation (CKE1) and/or the advanced level Certified Human Resources Leader (CHRL) designation (CKE2), respectively. You must achieve a minimum of 65% in any one of the nine CHRP/CHRL courses and an overall average of 70% in these nine courses to be eligible to write the CKE1 and/or CKE 2. For further information on this designation, please see: https://www.hrpa.ca/ | ||||
| DEVL-6029 | Workplace Expectations in Canada | 3 | ||
| This course will stress the essential employability skills needed to begin a professional career in the automotive industry in Canada. Throughout the course students will develop a professional image as an integral element to their career success. Students will develop personal marketing materials suitable for employment in the Canadian workplace, which will be built through career assessments and career reflection activities. A wider range of career-specific topics will be discussed to enhance students' ability to gain successful employment and increase their understanding of the importance of developing a career strategy. Emphasis will also be placed on social media management, communication skills relevant to the job market, and working effectively and efficiently in a team environment. | ||||
| MGMT-6042 | Organizational Performance | 3 | ||
| Students in this course will gain an advanced understanding of how organizational effectiveness is dependent upon the interactions and relationships between individuals and teams within organizations. The content is based on theoretical models, the research underpinning these models and how these translate into the contemporary Canadian workplace. The course will examine topics ranging from employee motivation and performance management to organizational structure, culture, development and change. Students will explore topics around the role of individual values, perception and decision making and how these can influence team dynamics and leadership. Students will complete a personality assessment and relate their results to course concepts. Students will also undertake a major case analysis applying course concepts. This course is HRPA approved and is required to write the Comprehensive Knowledge Exam 1 (CKE1) and/or the Comprehensive Knowledge Exam 2 (CKE2). These exams are part of the attainment of the externally accredited entry level Certified Human Resources Professional (CHRP) designation (CKE1) and/or the advanced level Certified Human Resources Leader (CHRL) designation (CKE2), respectively. You must achieve a minimum of 65% in any one of the nine CHRP/CHRL courses and an overall average of 70% in these nine courses to be eligible to write the CKE1 and/or CKE 2. For further information on this designation, please see: https://www.hrpa.ca/ | ||||
| SFTY-6009 | Shop Safety | 1.5 | ||
| In this course, students will learn safe work practices and the required protocol/procedures they must follow in the shop(s) throughout the transportation industry. Topics include the purpose and fundamentals of safe work practices, and the use of personal protection equipment. Students will examine the different equipment utilized as well as their purpose for effectively aiding in the diagnosis and repair of the many different sub-systems in the transportation industry. The course emphasizes incorporating safe practices in the usage of these various pieces of equipment. | ||||
| MOTP-6001 | Automotive Service Systems | 1.5 | ||
| This course introduces students to the effective operation and function of information technology applicable to business environments in the transportation industry. Students will use operating systems to prepare appropriate business communications, schedule service and repair activities, and manage and track merchandise and inventory. Students will also explore financial and accounting software commonly used in the automotive service sector. | ||||
| MOTP-6002 | Emerging Transportation Technologies 1 | 2 | ||
| This course introduces students to the emerging technologies within the automotive and auto body sectors. Students will learn about current vehicle structure manufacturing processes used in light weighting modern vehicles to meet the government mandated corporate average fuel economy. Students will learn the fundamentals of vehicle safety systems and advanced driver assist systems ADAS) that automotive manufactures are incorporating into their vehicles to enhance passenger safety. ADAS systems are developed to automate, adapt and enhance vehicle systems for safety and improved vehicle control. Systems will be identified that are designed to avoid collisions and accidents by offering technologies that alert the driver to a potential problem. Students will explore advanced systems that are designed to avoid collisions by implementing safeguards and taking over control of the vehicle. Course topics include adaptive features such as automated lighting, adaptive cruise control, automated braking, incorporated GPS/traffic warnings, smart hone connect, driver alert and lane departure. | ||||
| MOTP-6003 | Trade Readiness & Work Practices | 2 | ||
| In this course, students will learn appropriate parts terminology and how to work with a parts catalogue system. Students will describe, and differentiate between, the functional purpose and general structure of various types of parts catalogues and manuals used in the transportation industry. Students will practice using appropriate lookup systems in relation to customer needs, and will learn to perform a cataloging system maintenance routine. | ||||
| Level 2 | ||||
| Take all of the following Mandatory Courses: | ||||
| MGMT-6089 | Leadership & Management Fundamentals | 3 | ||
| In this course, the principles of effective leadership and management are examined with an emphasis on developing strategies for effectively managing groups of people. Situational leadership strategies will be analyzed with a view toward leading organizations through periods of change. Students work collaboratively to examine a variety of workplace issues thereby learning to provide effective leadership as part of the management team. | ||||
| MGMT-6068 | Project Management | 3 | ||
| This course introduces the essentials of the project management discipline, and prepares students to manage project teams, project schedules, budgets and quality requirements. Students learn the process of analyzing, creating and managing a functional project plan and the various project management processes for managing and controlling a project through to fruition. This course brings all of the Project Management Institute (PMI) knowledge areas of project management together into a consolidated whole, and gives the student an understanding of project management methodologies as well as the tools and techniques used to plan, execute and control various types of projects. | ||||
| MGMT-6081 | Operations Management | 4 | ||
| Operations Management within the supply chain is an integral link ensuring goods and services are created and delivered successfully. This course will focus on the processes that are the art and science of operations management emphasizing the creation of value in both manufacturing (production) and service organizations with topics including operational strategy, quality, inventory, process design and their impact on customer satisfaction. This course will cover basic, tactical and strategic applications in operations management, and show the importance of the relationships required to make the organization successful. | ||||
| ACCT-5012 | Managerial Accounting | 3 | ||
| Managers make extensive use of financial accounting records for operational and strategic decision making. This course emphasizes management accounting topics such as financial statement analysis, cost accounting approaches, cost allocation and analysis, and budgeting. This allows the student to understand the role of accounting in business and how accounting data is used in the decision-making process. | ||||
| MGMT-6154 | Service Advisor | 2 | ||
| In this course, students apply business communication and leadership and management principles and techniques to the operations of a simulated automotive service business environment. Students build on their learning by practicing their human resources, sales, and customer relations skills within an industry context. | ||||
| MOTP-6004 | Emerging Transportation Technologies 2 | 2 | ||
| This course introduces students to the emerging technologies within the truck & coach and agricultural sectors. Students will examine advancements in trucking across the four major areas of technology, efficiency, quality design, and safety. These advancements may include systems such as collision avoidance and lane departure warning; critical warning signal windshield displays; new engine and transmission design; and hybrid, electric, and autonomous technologies. The course will also explore major advancements in agricultural transportation technologies, including integrating GPS technology to automate tractor/combine field mapping for yield and planter population control; integrating modular telematics; BUS networking; and electric, semi-autonomous, and autonomous machines. | ||||
| MRCH-6001 | Merchandising & Inventory Management | 3 | ||
| This course focuses on parts organization and structure processes in the automotive service industry and beyond. Students will learn inventory control procedures, warehouse storage procedures, and shipping, receiving, and distribution procedures. Students will practice checking and recording inventory, and will use computerized inventory control systems. Students will learn to interpret reports issued for computerized control. | ||||
| Program Residency | ||||
| Students Must Complete a Minimum of 9 credits in this program at Fanshawe College to meet the Program Residency requirement and graduate from this program | ||||