
Improve your workplace communication skills
Newcomers to Canada often encounter barriers to employment, including lack of Canadian work experience, language barriers, differences in workplace culture, difficulties in obtaining recognition for foreign qualifications and international experience, discrimination and lack of workplace integration and diversity programs.
Pursue FREE newcomer service language training that will help you to:
- communicate better with supervisors, colleagues and clients;
- understand your sector and occupation in Canada;
- understand Canadian workplace culture in your field; and
- develop strong interviewing, networking and job-search communication skills.
Who is eligible?
Participants must be one of the following:
- Permanent resident
- Convention refugees/Protected persons
- Ukrainian temporary resident
- Temporary resident affected by the crisis in Gaza (showing “MOME2023” in status documentation)
They must live in Ontario and have training or experience in a specific occupation or industry but need to improve their occupation-specific communication skills.
Participants must have CLB (Canadian Language Benchmarks) level 5 and up. If your level is lower than 5, please refer to Fanshawe’s English Language Institute to learn how you can improve it and become eligible for OSLT.
How to get started?
Step 1
Learn more about the OSLT courses.
Step 2
If you have questions about OSLT or would like to register, contact us at oslt@fanshawec.ca.
Step 3
Staff will book a one-on-one virtual or phone appointment with you to answer questions and help you register.
Upcoming Occupation-specific Language Training (OSLT) courses
Workplace Communication Skills For Entrepreneurship, Sales & Marketing | Online | April 14 – July 26, 2025
This course is delivered in a blended format that integrates zoom classes and online activities.
This practical and innovative course will help you:
• understand business workplaces in Ontario.
• interact effectively with customers, colleagues, employees, suppliers, financial officers and government officials.
• network and connect with local business associations, employers and employment resources.
• learn how to use your workplace communication training in a variety of business and workplace settings.
Small-group exercises based on everyday communication tasks in business will help you:
• practice common on-the-job communication to improve your workplace language skills.
• develop strong interviewing, networking and career-building communication skills.
Workplace Communication Skills for Entrepreneurship and Sales & Marketing is for you if:
• you have training or experience in running your own business or in sales and marketing.
• you have a valid language proficiency of at least level 5 in Canadian Language Benchmarks (CLB).
• you are a permanent resident, convention refugee/protected person, or temporary residents affected by the crisis in Gaza (showing “MOME2023” in status documentation until March 31, 2027).
• you live in Ontario.
Dates: April 14 – July 26, 2025
Time commitment: 180 hours in total / 15 weeks / 12 hours per week
Days: Zoom classes on Mondays and Thursdays: 9:30 a.m. - 12:30 p.m. | 6-8 hrs/week of online learning at your own pace
Accessing The Technology Job Market |Online | April 14 – June 7, 2025
This 40-hour online course addresses the language and communication skills needed when searching for a job.
This practical and innovative course will help you:
• develop communication skills needed to introduce yourself professionally in the job search context.
• describe requirements for working in your chosen occupation in Ontario.
• develop a Job Action Plan for securing employment in your chosen occupation.
Accessing the Business Job Market is for you if:
• you have training or experience in business or technology environments.
• your English is at an intermediate level (at least level 6 in Canadian Language Benchmarks).
• you are a permanent resident, convention refugee/protected person, or temporary residents affected by the crisis in Gaza (showing “MOME2023” in status documentation until March 31, 2027).
• you live in Ontario.
Time commitment: 6-8 hrs/week for 6 weeks
Dates: April 14 – June 7, 2025
Days: Zoom classes on Thursdays, 7 – 8 p.m. |Online learning: 5-7 hrs/week at your own pace.
Writing Professionally In Business | Online | June 7 – August 30, 2025
This 40-hour online course focuses on the language and socio-cultural communication requirements of writing workplace communication in the business and technology sectors at CLB 7 to 8.
This practical course will help you:
• develop a strategic approach to writing workplace communication.
• understand purpose and audience in written workplace communication.
• use logical structure in emails.
• write effective emails to make requests, exchange information, make complaints and follow up.
Activities based on everyday written communication tasks in the workplace will help you:
• use self-editing strategies to identify common personal errors and make changes.
• produce single- and multiple-paragraph professional writing for an appropriate audience and purpose.
Writing Professionally is for you if:
• you have successfully completed an OSLT course in Accounting and Finance, Entrepreneurship and Sales & Marketing, Project Management, Professional Managers, Technology or one of the following 40-hour OSLT online modules: Communicating in the Business Sector in Ontario OR Communicating in the Technology Sector in Ontario.
• you are familiar with computers and related technology.
• you have valid Canadian Language Benchmarks (CLBs).
• you are a permanent resident, convention refugee/protected person or temporary resident affected by the crisis in Gaza (showing “MOME2023” in status documentation until March 31, 2027).
• you live in Ontario.
Time commitment: 5 hrs/week for 8 weeks
Dates: June 7 – August 30, 2025
Days: Zoom classes on Tuesdays, 7 – 8 p.m. | Online learning: 3-4 hrs/week at your own pace.
Managing Health Care Interactions In Ontario | Online | June 9 – July 30, 2025
This practical course if for those newcomers who have training or experience in one of the following: dental hygienist, medical laboratory technologist, medical radiation technologist, nurse, personal support worker, or sleep technologist.
This practical course will help you:
• give instructions for routine procedures.
• provide health teaching, such as offering explanations.
• provide comfort and reassurance.
• manage challenging interactions, such as advocating for clients.
Managing Health Care Interactions is for you if:
• you have a valid language proficiency of at least level 5 in Canadian Language Benchmarks (CLB).
• you are familiar with computers and related technology.
• you are a permanent resident, convention refugee/protected person or temporary resident affected by the crisis in Gaza (showing “MOME2023” in status documentation until March 31, 2027).
• you live in Ontario.
Time commitment: 5 hrs/week for 8 weeks
Dates: June 9 – July 30, 2025
Days: Zoom classes on Thursdays, 7 – 8 p.m. | Online learning: 4-5 hrs/week at your own pace.