Computer Systems Technician-2025/2026
| Level 1 | ||||
| Take all of the following Mandatory Courses: | ||||
Group 1 | ||||
| BUSI-1156 | Strategies for Success | 1 | ||
| This course presents and helps to develop some of the skills required to achieve academic and career success. Areas of focus include college resources, study skills, time management, academic integrity and calculating Grade Point Averages, among other skills. | ||||
| INFO-1280 | Network-Fundamentals | 5 | ||
| This course is part of the Cisco Network Academy and introduces the architecture, functions, components, and models of networks. IP addressing, Ethernet, media, and operations fundamentals are introduced. By the end of the course, students perform basic router and switch configurations to build simple local area networks (LAN). | ||||
| INFO-1248 | Data Centre Infrastructure | 3 | ||
| This is an introductory course in data centre design and operations. Using theoretical and practical approaches, students will explore concepts such as equipment organization, power management, cooling, cabling and safety issues. In addition, students will learn fundamentals about physical server functionality. | ||||
| INFO-1291 | Database-Fundamentals | 3 | ||
| This course is an introduction to the basics of working with relational databases and database servers. Students will learn database server administration and the Structured Query Language using Microsoft SQL Server. | ||||
| INFO-1294 | Skills Prep | 3 | ||
| Students learn the function and interoperability of several Microsoft applications used to create a variety of technical and non-technical documents. Students will also learn basic computer fundamentals such as file and folder management, end-user navigating operating systems, entering and analyzing data. | ||||
| INFO-1246 | Operating Systems-Windows 1 | 3 | ||
| MCSA Certification preparation course - This is an introductory course focusing on configuring and maintaining Windows client operating systems. Using theoretical and practical approaches to install and upgrade the operating system, as well as to manage drivers, applications, network connections, resource access, create backups and use different recovery methods. | ||||
Group 2 | ||||
| TAKE WRIT-1043 OR WRIT-1034 | ||||
| WRIT-1043 | Reason & Writing 1 for IT | 3 | ||
| This course will introduce information technology students to essential principles of reading, writing, and reasoning at the postsecondary level. Students will identify, summarize, analyze, and evaluate multiple short readings and write persuasive response essays to develop their vocabulary, comprehension, grammar, and critical thinking. | ||||
| WRIT-1034 | Reason & Writing 1-EAP | 4 | ||
| This course will introduce students whose first language is not English to essential principles of reading, writing, and reasoning at the postsecondary level. Students will identify, summarize, analyze, and evaluate multiple short readings and write persuasive response essays to develop their vocabulary, comprehension, grammar, and critical thinking. Special attention will also be paid to developing academic vocabulary, correcting common ESL errors, enhancing academic listening and note-taking skills, and improving oral fluency and confidence. | ||||
| Level 2 | ||||
| Take all of the following Mandatory Courses: | ||||
| INFO-3176 | Network-Routing & Switching | 5 | ||
| This course is part of the Cisco Network Academy and focused on switching and routing operations, wireless local area networks (WLAN), and security concepts. By the end of the course, students perform basic network configuration and troubleshooting, identify and mitigate LAN security threats, and configure and secure a basic WLAN. | ||||
| MGMT-3052 | Understanding Workplace Behaviours | 3 | ||
| This course provides an understanding of the field of organizational behaviour through investigating individual, group and organizational behaviours. Students assess their work-related preferences/behaviours using self-assessment surveys and reflect on the match between those and career choices. Students study organizational design, organizational culture, people-centred management, social perception, self-concept & personality, values/attitudes & job satisfaction, motivation theory, group development theory, effective communication strategy, and conflict & negotiation then apply these concepts to the development of an organization's human resources. | ||||
| INFO-1167 | Business At the Speed of Light | 3 | ||
| Increasingly, technology is used as the underpinnings to enable a new global business model. This course explores the fundamental concepts of business as well as the technologies that are used to facilitate a new era of entrepreneurial opportunities. Students are introduced to the role of business and government and explore the various types of business, business & marketing operations, and financial resources management. In addition, students reinforce their knowledge of the subject matter through a series of case studies that explore the use of technology to solve business problems and enable new opportunities. | ||||
| INFO-3148 | Operating Systems-Windows 2 | 4 | ||
| MCSA Server preparation course - This is an intermediate course which builds on previous knowledge of Windows Systems. Using theoretical and practical approaches to develop skills in an Active Directory environment. This course focuses on User, Computer and Server Management and basic network services such as DNS and DHCP. | ||||
| INFO-1249 | Programming Fundamentals | 3 | ||
| This is an introductory course in computer programming. Using theoretical and practical approaches, students will explore the structure, functions and logic of common programming language(s) popular in industry. | ||||
| SRTY-1023 | Security-Fundamentals | 3 | ||
| This is an introductory course to computer security. Using theoretical and practical approaches, students will focus on computer security principles, networking operations, protocols, encryption types and methods, as well as password security. | ||||
| Level 3 | ||||
| Take all of the following Mandatory Courses: | ||||
| INFO-3180 | Network-Enterprise Technologies | 5 | ||
| The course is part of the Cisco Network Academy and describes the architectures and considerations related to operating, securing, and troubleshooting enterprise networks. This course covers wide area network (WAN) technologies, quality of service (QoS), software-defined networking, virtualization, and automation concepts that support the digitalization of networks. | ||||
| COMM-3077 | Communications for IT | 3 | ||
| This course, designed for students who plan to work in the field of information technology, focuses on professional written communication skills. Students learn to prepare a variety of work-related documents. In addition, students learn about research methods and documentation formats. The principles of effective writing organization, grammar, style, clarity and tone are reinforced throughout the course. The goal of the course is to prepare students for the communication tasks and considerations they will encounter in the workplace. | ||||
| INFO-3152 | Automation for Information Systems | 3 | ||
| This is an intermediate course building on existing programming skillset. Using theoretical and practical approaches, this course explores creating and using scripts to assist in automating various front line IT administrative tasks. | ||||
| INFO-3179 | Operating Systems-Windows 3 | 3 | ||
| This is an intermediate course which builds on previous knowledge of Windows Systems. Using theoretical and practical approaches to develop skills in administering a Windows environment in the workplace. Will explore services such as Patch Management, Windows Deployment, Managing workstations and more. | ||||
| INFO-3151 | Service Desk & User Support | 3 | ||
| This is an intermediate course focusing on technical support. Using theoretical and practical approaches, students will focus on end user support of IT services; and providing efficient and effective support to clients in a manner that promotes recommended computer practices and reduces the risks of the issue recurring. | ||||
| INFO-3182 | Operating Systems-Linux | 5 | ||
| This is an intermediate course to Linux operating systems. Using theoretical and practical approaches, this course focuses on key tasks needed to become a full time Linux administrator. | ||||
| Level 4 | ||||
| Gen Ed - Take a 3 credit General Education elective course | ||||
| Take all of the following Mandatory Courses: | ||||
Group 1 | ||||
| MGMT-3036 | Professional Development-Career Planning | 3 | ||
| This course introduces the student to the nature and role of Human Resource functions in an organization, with a focus on the implications for personal career management. Human resources planning and processes will be explored through class discussion, research and case study, from the perspectives of the employer and the employee / job applicant. Work search skills and resume writing will be included, along with an individual career management project. | ||||
| INFO-3178 | Network-VoIP Operations | 3 | ||
| This is an intermediate course for supporting VoIP telephony systems. Using theoretical and practical approaches, this course focuses on supporting end users within a VoIP telephony system. Students will apply basic front line troubleshooting and remediation skills as it relates to corporate VoIP systems. | ||||
| SRTY-3010 | Security-Supporting the Edge | 3 | ||
| This is an intermediate security course for supporting the edge networks. Using theoretical and practical approaches, this course explores the importance of secured edge devices, how to support various implementation strategies and assist end users as it relates to these systems. | ||||
| INFO-3153 | Business Continuity & Disaster Recovery | 3 | ||
| This is an intermediate course in Business Continuity and Disaster Recovery. Using theoretical and practical approaches, this course focuses on the designing and building disaster recovery and remediation strategies as well as develop business continuity plans. | ||||
Group 2 | ||||
| Take INFO-5152 OR INNV-1001 | ||||
| INFO-5152 | Technical Projects | 6 | ||
| This is a technical projects course which builds on existing skills. Using theoretical and practical approaches, students will apply existing knowledge to complete technical tasks. Student will apply basic project management concepts and will need to demonstrate, present and defend their solution. | ||||
| INNV-1001 | Innovation Applications | 3 | ||
| Organizations and individuals need to be innovative to succeed in the complex and rapidly-changing global marketplace. In this course you will learn the fundamentals of innovation and how innovation applies to your discipline or field.Using this foundational knowledge, you will apply the novel and adaptive thinking processes and tools presented in the course to complete an innovative learning project in collaboration with other students.The project will be based on a real-world scenario with a defined scope as chosen by your professor. The project may involve external live clients and a multi-disciplinary approach.Throughout the course, novel and adaptive thinking skills as well as collaboration skills will be evaluated through self assessment.This course is designed to give students in certificate and diploma programs a foundation in innovative thinking. | ||||
| Gen Ed - Electives | ||||
| Take 3 General Education Credits - Normally taken in Level 4 | ||||
| Program Residency | ||||
| Students Must Complete a Minimum of 21 credits in this program at Fanshawe College to meet the Program Residency requirement and graduate from this program | ||||