Courses
Flight Services-2025/2026
| Level 1 | ||||
| Take all of the following Mandatory Courses: | ||||
| WRIT-1042 | Reason & Writing 1-Tourism/Hospitality | 3 | ||
| This course will introduce tourism and hospitality students to essential principles of reading, writing, and reasoning at the postsecondary level. Students will identify, summarize, analyze, and evaluate multiple short readings and write persuasive response essays to develop their vocabulary, comprehension, grammar, and critical thinking. | ||||
| LAWS-1084 | Flight Attendant Overview & Regulations | 4 | ||
| In this course, students will take an intensive look at Canadian Aviation Regulations (CARs) for flight attendants/crew members as mandated by Transport Canada. The course will emphasize these regulations for the workplace and allow students to engage in simulation and scenario-base activities to examine the impact these regulations will have on their work and lifestyle. | ||||
| BSCI-1266 | Critical Thinking/Decision-Making | 3 | ||
| Students will investigate critical thinking and decision-making theories, models, and practices in order to enhance their objective decision-making and problem-solving skills. Students will identify goals, alternatives, and risks in a range of case studies, scenarios, and timed decision-making simulations to practice their skills. | ||||
| TRAV-1036 | Geography & Travel Fundamentals | 4 | ||
| In this course, students will be introduced to world geography with respect to the locations of principal countries and cities. Students will also develop their research skills as they investigate the travel documentation, health requirements, currency, and other important factors of those countries and cities. | ||||
| FREN-1007 | French for Flight Services 1 | 3 | ||
| This course will introduce students to the French terminology used in the Canadian aviation industry with an emphasis on vocabulary and simple grammatical structures. | ||||
| COMM-1138 | Professional Communication & Comportment | 4 | ||
| This course is designed to define professional communication practices for the aviation industry. Professional comportment is modelled and practiced in team settings with a focus on augmenting student awareness of professional conduct and how it is achieved and maintained in aviation. This course is operated as a simulated organizational structure with student participants involved in scenario-based simulations, case- studies, and teamwork exercises. | ||||
| Level 2 | ||||
| Take all of the following Mandatory Courses: | ||||
| MGMT-1273 | Reputation & Brand Management | 3 | ||
| This course will introduce students to marketing principles and their design and management. Specific focus will be put on brand theory, data collection, branding, and brand management. Organizational alignment and the design of marketing initiatives will be discussed. | ||||
| SFTY-1072 | Safety Management Systems | 2.5 | ||
| Students will examine current regulatory requirements to provide a basic understanding of the general principles and concepts of safety, ensuring you are ready to support safety requirements within your organization. Through practical examples, we will demonstrate how these relate to roles within the aviation industry, enabling you to engage and contribute towards a positive safety culture. | ||||
| DEVL-1059 | Aviation Research & Workplace Prep | 3 | ||
| In this course, students will research emerging trends, issues, and opportunities in the Canadian aviation industry. Additionally, this course will augment the work placement process and focus on business etiquette, networking, and job search, resume writing, and interviewing skills. | ||||
| COMM-1139 | Dining & Customer Services for Aviation | 4 | ||
| This course emphasizes the verbal and non-verbal communication, listening, and interpersonal skills necessary to effectively interact with a diverse customer base with an emphasis on dining service. In this course, students will gain practical experience within a professional dining setting, as well as theoretical knowledge on inflight & customer service. | ||||
| MGMT-1274 | Human Factors & Risk Management | 3 | ||
| Students will review the skills necessary to enhance safety, teamwork, and efficiency as they examine the human role in the chain of events that causes aviation accidents and ways to prevent them. In this course, students will examine enhanced Human Factors concepts for the Flight Attendant and discuss the physiological and psychological effects of human factors during a day-to-day operation. Crew Resource Management (CRM) strategies are practiced through simulations and scenarios. Threat and Error Management (TEM) is applied to case studies, all of which provide students a chance to gain skills in workload and stress management. | ||||
| FREN-3006 | French for Flight Services 2 | 3 | ||
| This course will build upon the French terminology used in the Canadian aviation industry to allow students to use simple grammatical structures to communicate important information. | ||||
| Program Residency | ||||
| Students Must Complete a Minimum of 10 credits in this program at Fanshawe College to meet the Program Residency requirement and graduate from this program | ||||