Effective Case Management

In this course, students will learn the key administrative functions involved in effective case management practices, and will begin to apply practical knowledge and skills that can be used to facilitate positive outcomes with clients. Students will be introduced to issues pertaining to ethical practice, legal considerations, confidentiality, documentation and case conference. Screening and assessment tools will be introduced including the CAGE, MAST, DAST and AUDIT. Students will also learn various communication skills that are associated with improved outcomes, including motivational interviewing, reflective listening, asking appropriate questions, giving information, dealing with difficult issues, addressing and disarming anger.