Office Administration - General
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Program Overview
In the one-year Ontario College Certificate office administration program, students learn how to communicate efficiently, prepare reports and presentations, as well as general accounting and customer service skills. Graduates are prepared to become competent professionals that managers rely on by offering the latest office computer technology and teaching how to best use your organizational and communication skills to communicate with co-workers, managers, clients and customers.
Program Details
Program Code
OAG1
Credential:
Ontario College Certificate
Duration
30 weeks
Start Dates
Locations
Availability
Full Time Offerings
2025 January
London
Open
2025 September
London
Open
2026 January
London
Open
2024 September
London
Closed
Part Time Offerings
Start Dates
Locations
Availability
Full Time Offerings
2025 September
London
Open
2026 January
London
Open
2024 September
London
Closed
2025 January
London
Closed
Your Learning Experience
Skilled administrative support is vital to today's fast-paced business environment. In this one-year program, students will learn from professionals in the field while developing core skills in communication, problem-solving, computer applications, accounting and office procedures.
Intermediate training in a variety of computer applications will also be combined with understanding the workplace to prepare for a variety of entry-level office administration career opportunities. Using these skills, students will be capable of producing correspondence, presenting information, providing customer support, responding to routine inquiries and supporting the management of small organizations or a department in a large organization.
Throughout the program, students will also have the ability to network with industry contacts through their participation in the International Association of Administrative Professionals (London Chapter).
Graduates who successfully complete this program will leave with a set of highly transferable skills, ready to jump into a successful administrative career or choose to further specialize with one additional year of study to graduate with a diploma in Office Administration - Health Services or Office Administration - Executive.
This program is also available part-time.
Career Information
Graduates of Fanshawe’s Office Administration – General program find employment as receptionists, secretaries, office assistants, accounting clerks, customer service representatives and administrative assistants in various office environments.
Did you know Fanshawe consistently ranks high in graduate employment rates among large colleges in Ontario?
Here are some examples of career opportunities for graduates of Fanshawe’s Office Administration - General program:
Office Assistant
Ensure departmental staff have the operational support they need.
Receptionist
A valuable member of any business, serve as the first point of contact providing clients with the best first impression.
Administrative Assistant
Perform a variety of administrative, clerical and accounting tasks.
Train in a Realistic Emergency
Every year, Fanshawe holds an emergency preparedness exercise at its London Campus that simulates realistic emergencies to help test and train students and campus emergency first responders. The College is one of the only post-secondary institutions to provide an experiential learning opportunity on this scale. Students in this program will get the chance to participate in this exciting event.
Learning Outcomes
The graduate has reliably demonstrated the ability to
1. conduct oneself professionally and adhere to relevant legislation, standards and codes of ethics.
2. schedule and coordinate tasks, within specific deadlines and according to set priorities.
3. receive, process and distribute communications in the workplace to assist the flow of information.
4. operate and provide support related to the use of office equipment and technologies.
5. locate, file and retrieve documents and records* from a variety of electronic and paper sources to support daily office operations.
6. record basic financial information using established document formats, procedures and accounting software.
7. produce routine business documents using available technologies and established standards and formats.
8. use interpersonal and client service skills to respond to diversity and to support the vision and mission of the organization.
9. compile resources as well as services to prepare summary reports.
10. select and use information technologies to support communication with internal and external stakeholders.
11. assist in the organization and coordination of meetings and travel arrangements.
Related Programs
Academic School
Program Coordinators:
London Campus
Blythe Allman
Admission Requirements
Ontario Secondary School Diploma (OSSD), or equivalent,
or
mature applicant with the following course:
- Grade 12 English (C or U)
Students who do not meet the admission requirements are
recommended for academic
upgrading. A conditional offer may be possible with proof of
enrolment.
Note:
Graduates of Office Administration-General may choose to
transfer into the second Year of the
Office Administration-Health Services or
Office Administration-Executive programs.
International Admission Equivalencies
Admission equivalencies for Fanshawe depends on your country of study. Please enter your location to see the requirements for your country below.
English Language Requirements
English Language Requirements
| Test | Score |
|---|---|
| TOEFL iBT | 79 |
| IELTS Academic | Overall score of 6.0 with no score less than 5.5 in any of the four bands |
| CAEL | Overall score of 60 with no score less than 50 in any of the four bands. score of 80 in listening |
| PTE Academic | 53 |
| Cambridge English | Overall score of 169 with no language skill less than 162 |
| ESL4/GAP5 | Minimum grade of 80% in Level 8, 75% in Level 9, or 70% in Level 10 |
| Duolingo | Overall score of 105, with no score lower than 95 |
Recommended Academic Preparation
Recommended Academic Preparation
- Basic Computer familiarity
- Academic and Career Entrance Certificate (ACE): Computer Skills course
Applicant Selection Criteria
Applicant Selection Criteria
Where the number of eligible applicants exceeds the available spaces in the program, the Applicant Selection Criteria will be:- Preference for Permanent Residents of Ontario
- Receipt of Application by February 1st (After this date, Fanshawe College will consider applicants on a first-come, first-served basis until the program is full)
- Achievement in the Admission Requirements
Post-Admission Requirements
Post-Admission Requirements
Courses
| Level 1 | ||||
| Take all of the following Mandatory Courses: | ||||
Group 1 | ||||
| ACCT-1034 | Accounting Fundamentals | 4 | ||
| Employees require understanding and an ability to analyze accounting procedures as they relate to accounting principles.This course teaches students the accounting process from an administrative assistant's point of view for a service and merchandising business. Participants will learn to apply accounting theory and procedures to effectively record business transactions into the proper journal and ledger and to use this information to prepare accurate financial statements. You will learn the importance of adjusting and closing entries and the accounting terminology required to function effectively as an administrative assistant. | ||||
| ADMN-1014 | Administrative Documentation 1 | 4 | ||
| Keyboarding speed, accuracy, and technique, combined with word processing proficiency, are essential skills required to work in any type of business environment. Students will learn how to type starting from the home-row position and then progress to learning the alphabetic, numeric, and symbol keys. In addition, introductory word processing concepts and commands will be applied to the production and formatting of administrative documents. Students will apply proofreading techniques to type error-free business letters, flyers, tables, and reports. | ||||
| MATH-1143 | Fundamental Mathematics for Business | 3 | ||
| This course provides the basic mathematical concepts which prepare students for success in their future courses, in particular focusing on computer applications and accounting. Topics are presented in the context of real world applications which students will encounter in the workplace. | ||||
| MGMT-3052 | Understanding Workplace Behaviours | 3 | ||
| This course provides an understanding of the field of organizational behaviour through investigating individual, group and organizational behaviours. Students assess their work-related preferences/behaviours using self-assessment surveys and reflect on the match between those and career choices. Students study organizational design, organizational culture, people-centred management, social perception, self-concept & personality, values/attitudes & job satisfaction, motivation theory, group development theory, effective communication strategy, and conflict & negotiation then apply these concepts to the development of an organization's human resources. | ||||
| BUSI-1060 | Strategies for Success | 1 | ||
| This course presents and helps to develop some of the skills required to achieve academic and career success. Areas of focus include college resources, study skills, time management, academic integrity, emotional self-awareness and social skills development. Additionally, emphasis is placed on career readiness and preparation. | ||||
Tuition Summary
London
Online
*Total program costs are approximate, subject to change and do not include the health and dental plan fee, bus pass fee or program general expenses.