Communicating Business Metrics

Communicating Business Metrics aids learners in developing effective metrics-based communications to support executive, management & process-level decision making. Learners will identify a long-term corporate goal and then apply concepts acquired in the micro-credential to design relevant metrics that support strategic, tactical and operational processes and develop targeted communications to motivate and celebrate employees progress towards achieving their goal. Learning Outcomes: 1. Differentiate three levels of decision-making in an organization 2. Identify effective metrics that support organizational processes 3. Design metrics to support the three different levels of organizational processes 4. Demonstrate effective communication skills Total class hours: 6