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If you are not reviewing your website statistics, then you are missing several key opportunities to profit from your website traffic. This course, aimed at non-technical users, will take you through all the key techniques and how to use website analytics using the world-standard Google Analytics, a free online tool. You'll understand your visitor traffic better, learn how to calculate return on...
This course emphasizes the application of accounting concepts encountered in the not-for-profit and charities sector. The purpose of this course is to produce a mid-to-low-level complexity with low levels of uncertainty. The course will focus on applied knowledge, using authentic not-for-profit scenarios that require students to demonstrate the application of technical knowledge. Accounting...
This foundational course introduces students to the ACAF Method, which is the problem-solving approach used throughout the applied courses. The framework underscores the importance of business and accounting ethics. Other workplace skills are integrated into the course, with special attention given to communication, as students apply the framework to various scenarios typically encountered by...
If there is one thing all organizations in today’s economy have in common, it is that they are undergoing change. Change can only be effective if the employees impacting your bottom line embrace it. Their ability to adapt will determine the competitiveness and success of your organization. Introduction to Change Management 1 Day Various theories, techniques and tools will be shared to regain...
*Delivered online Gain a practical, how-to overview of the entire training function. Through modelling of best practices and latest techniques in training delivery, discover the 4Ps of training: Purpose & Assessment, Planning & Preparation, Presentation & Facilitation and Performance & Evaluation. New trainers will gain a strong foundation in critical training skills and seasoned trainers will be...
Many experts now believe that a person’s Emotional Intelligence Quotient (EQ) may be more important than their IQ and is certainly a better predictor of success, quality of relationships, and overall happiness. If you think emotional intelligence is only important for those who always have to interact or communicate with people, think again. Emotional intelligence is a gateway to every aspect of...
Develop your sales team’s confidence, credibility and skills with tools, techniques, and knowledge from this sales-focused series. Create robust strategies for success, today and in the future with an agile team that effectively works with change and innovation. A strong, energetic sales system and culture is sure to lead your business to success. The Sales Cycle: Mastering Introductions to...
Project management is a highly sought after discipline that involves the application of knowledge, skills and techniques to plan and execute projects effectively and efficiently. As the marketplace becomes increasingly complex and globally competitive, an organizations’ strategic and bottom line success depends on project managers’ capability in demonstrating a balance of skills in leadership and...
It sounds simple, but successful organizations recognize that customer satisfaction stems from a series of interconnected causes and disciplines. The foundation of creating a customer service culture is understanding expectations, going the extra mile, and being a customer advocate. The following provides the professional development you need to exceed your customers’ expectation today and every...
Without some coaching and training in the art and craft of story management and interacting with reporters, few people manage the media well. Our workshops are designed for anyone in an organization who may be approached by members of the media and thrust into the spotlight. From planning messages to crisis communication, prepare to professionally represent yourself and your organization’s brand...