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It sounds simple, but successful organizations recognize that customer satisfaction stems from a series of interconnected causes and disciplines. The foundation of creating a customer service culture is understanding expectations, going the extra mile, and being a customer advocate. The following provides the professional development you need to exceed your customers’ expectation today and every...

Without some coaching and training in the art and craft of story management and interacting with reporters, few people manage the media well. Our workshops are designed for anyone in an organization who may be approached by members of the media and thrust into the spotlight. From planning messages to crisis communication, prepare to professionally represent yourself and your organization’s brand...

1 hour Training / Practice Session - Day, Evening and Weekend times available. Looking for a career in policing? The Physical Readiness Evaluation for Police (PREP) is a Bonafide occupational fitness test that is used as part of the Constable Selection System by many police services in Ontario. This training session will allow the participant to learn techniques and receive training tips in...

Customer service is essential for a successful business. Learn to retain customers, serve your audience, turn inquiries into customers, improve productivity and increase your organization's success. You will take away a customer service plan that focuses on the key elements required for successful customer service. This course pack includes Keys to Customer Service and Extraordinary Customer...

Students will learn how to communicate with each other, manage their time and work more efficiently using Microsoft Office Outlook. Proper email etiquette for sending and receiving electronic mail, organizational methods for storing mail, mailboxes, address books, contact lists, tasks and journals are among the topics covered.

Students will learn how to properly manage files.

It is difficult sometimes to appreciate the sheer scale of the change that has occurred in office workplaces over the last few decades. We have moved from typewriters, IBMs, hand written reports and cheques, to high speed electronic, mobile systems of work which can be accessed via the cloud from remote locations, as well as in the office. We will learn how this impacts today's workers and what...

Explore building data models, normalization, and querying a database to benefit GIS. Work with spatial data that is stored in a relational database management system and build on storage techniques using relational databases (non-spatial) and spatially enabled databases (Geodatabases). You will also navigate security, administration, and the beginnings of enterprise driven data management.

In an Early Years setting with children ages 0-12 years, students will have the opportunity to integrate their knowledge of child development, play based curriculum by implementing the Early Childhood Education documents They will use appropriate and inclusive practice through routines, interactions and experiences which encourage play, exploration and inquiry based learning. Students will foster...

This course takes students through the process of creating an industry-standard business case based on a real-life business scenario. Students communicate the business case in two simulated formats (written and oral) to decision makers and other stakeholders. They identify the underlying need and set goals and quantifiable objectives. They perform a cost-benefit analysis to calculate key financial...