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This online course will provide an introduction to the principles of continuous improvement and benchmarking. Students will learn about the history and roots of continuous improvement, the core principle of Plan-Do-Check-Act continuous improvement cycle, the Kaizen philosophy for continuous improvement and Poke-Yoke (error-proofing). Included in this course is a brief introduction to advanced...

Students will examine models and elements of addiction including the addiction terminology and approaches to explaining and understanding addiction. Age, gender, ethnicity, culture, and geography will be examined in relation to cycles and forms of addiction. The intent of this course is to provide students with introductory knowledge on the signs and symptoms of addiction, including the physical...

Health and wellness is a key component of a mature health and safety program. In this course, students learn about workplace health promotion and the various programs that support health and wellness, including injury, illness and disease prevention programs; employee and family assistance programs; wellness programs; disability management programs; and addiction control programs. Additional...

This course provides an overview of applied safety fundamentals. The course allows students to apply the principles used when identifying hazards and applying controls to a variety of common workplace safety risks. Topics include powered mobile equipment and handling systems, hoisting and conveying equipment, automated systems, working alone/remotely, workplace inspections and accident...

This online course provides an overview of quality management systems. Students will learn about ISO quality system standards that are widely used in business today. The course covers: Quality Management Systems (QMS) and Total Quality Management (TQM), the ISO 9001:2015 standard requirements and their interpretation, auditing best practices and how to prepare for and conduct an internal audit of...

This online course will provide an introduction to product and process improvement using Six Sigma methodology. Students gain an understanding of the Six Sigma philosophy, methodology, language and tools, and the infrastructure for successful Six Sigma deployment. Topics covered include applications of Six Sigma in manufacturing, process and service industries, step-by-step DMAIC improvement...

This in-class course will examine the principles of dimensional metrology, applied precision measuring instruments relating to the geometric features, and complex measuring instruments. Topics will include use of precision instruments, their calibration, basics of surface measurement and geometric measurements.

Workplace dynamics have a significant impact on employee satisfaction, health and productivity. In this course, students explore how positive and negative workplace dynamics contribute to healthy and unhealthy workplaces. Topics include organizational culture, organization of work, working in teams, and employee engagement. Students reflect on their own experiences with workplace dynamics and...

This course introduces students to different windows (theories) to understanding the issues families and children face. These sociological theories or perspectives are used to guide our thinking as applied to family life in all its forms. The intent is to learn how to best support the lives of children and parents as they work through various stressors to achieve success in their social worlds of...

This course is designed to enhance knowledge of third-party claims for community pharmacy professionals. The complexities of both public and private dispensary reimbursements will be explored, along with the practical application of comprehensive adjudication scenarios within pharmacy software. Emphasis will be on third-party payor policies/agreements in an effort to reduce audits and support...