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Learners explore how to monitor and measure the impact of a social media strategy or social media efforts. Specifically, learners learn which tools are available for monitoring and measuring social media efforts. Through online discussion, learners discuss the challenges of ongoing measurement in a rapidly changing field and explore strategies for addressing these challenges. Learners are also...

You will learn about the psychology of the learning process of training and development and gain an understanding of the design, implementation, and evaluation of organizational training programs. Key topics include needs analysis procedures, program design and development, program administration, and measurement and evaluation. As well, you will examine adult learning theory, how to establish...

Understand and personalize the military "brand" as it applies to the individual learner. Identify and communicate key military skills and experiences that are of high value to civilian organizations and may uniquely and positively differentiate the learner from their civilian peers. Total class hours - 6.

Understand where cultures often collide -civilian and military - resulting in barriers to communication. Learners will be able to effectively address and assuage perceptions through dialogue to reduce and ultimately overcome these barriers. Total class hours - 6.

Understand how to "lead from behind" by communicating the learners' experiences to offer recommendations and/or solutions to organizational challenges. Total class hours - 6.

Understand how leadership communications differ between the military to civilian environments. Learners will become familiar with skills and techniques that may be effective in both environments. They will also recognize leadership communications techniques that are much more suitable for one environment over the other. Total class hours - 6.

Developing your emotional intelligence (EI) can have a positive impact on your career. By focusing on your EI, you can improve your personal relationships and your communication skills to achieve stronger professional success. This micro-credential will focus on the four elements of emotional intelligence: self-awareness, self-management, social awareness, and relationship management. By focusing...

Giving and receiving feedback is the basis of every social interaction, both in the workplace and at home. Feedback can be formal or informal, spoken or written, and involves a range of non-verbal cues including gestures, tone of voice, and eye contact. This micro-credential will first help you analyze your own behaviour and thought processes when you are giving and receiving feedback. You will...

A key component of intercultural competency is the ability to communicate effectively and appropriately with colleagues, clients, and stakeholders across a range of cultures. In an increasingly global world, intercultural competency is a critical skill that will improve your ability to build and maintain relationships at home and abroad. This micro-credential will teach you the specific frameworks...

To stand out in the professional world, you need to be able to engage with your clients, management, and employees; you can do this with effective storytelling techniques. This micro-credential is designed to teach the most useful storytelling methods that could be used in a variety of professional situations, such as interviews, pitches, and general networking. Learning Outcomes: 1. Synthesize...